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Ben Thompson writes:
Michael,
I wanted to take an opportunity to tell you about my experience at your dealership. I have been in the market for a suburban for some time now and have been in communication via email and phone for the past 6 months with Melissa Ventimiglia. Melissa is just the kind of contact that I needed as an educated, informed consumer. She was personable and seemed to work hard for me in order to make this deal work. She made it very easy for me to make the decision of purchasing from your dealership an 07 LT2 last week for my wife's Valentines Day present. I can honestly say that the experience was entirely positive, from the minute I talked to her on the phone until the day the deal was done. Thanks to you and Melissa for a job well done.
Ben Thompson
K. E. Andrews & Company
972.203.2436
Dear Mr. Mike Matetich and Service Manager,
I am a customer of Jupiter Chrevrolet. The only person that I have dealings with for service is, Mr. Peter Leff.
At all times this man has the best attitude, a smile and a very kind voice. He always has been about what can I do to help!
Calling to let me know about my car, when it will be ready and lettimg me know about what is going on.
Not once has Mr. Peter Leff been discourteous, or act like he had no time to help me. I am one person that will always go to Mr Leff for help.
Sometimes being a Women and trying to get answers about a car, it can get a little difficult.
Sometimes we women feel like we are being talked down to about cars. I just wanted you to know what a good employee you have for your company.
Thank You
Ms. Ely Schultz
Subject: Cesar Lamadrid and my truck's service
Steve,
Hi, my name is John D. Kanios, I recently had my truck in at your service facility for several things:
I own a 2002 Chevrolet S10 Crew Cab 4x4 and I take excellent care of my truck. About a week ago, my family and I were coming home late at night and the service engine soon light came on, and I thought, "Oh no, what could that mean?" This is my first Chevrolet after many years of owning and driving many other makes of trucks.
Because of my bad experience at a different Chevrolet Dealership's service department, I decided to take my truck to your place and see how things go. So I arrived early on Monday morning at the shop to turn my truck in for service. I also would like to state that I have a third party extended warranty on my truck, which was purchased via my financial institution when I purchased the truck and it was financed there.
Anyway, I met Cesar Lamadrid there and he wrote up my ticket, due to an earlier visit, they had kept my warranty information in the computer system for me, (Thank you)!
It wound up being a very frustrating and angering week (I finally got my truck back on Saturday the 14th). Cesar and myself had to literally argue our way through the problems with my truck to the warranty company, and I think my blood pressure capped out on Thursday night when I still had no truck and Cesar was just about as exhausted as I was with the entire situation. The reason I was so stressed is that I needed my truck back to travel to San Antonio for a week long convention, and Cesar worked diligently to ensure my vehicle was ready for me.
I just wanted to commend Cesar for sticking in there and having to deal with my frustration and dealing with my warranty company. In the end they covered all of the needed repairs to my truck (Thank God) and all is well, but Cesar was a true professional through it all and handled the situation well.
It is very refreshing in this day and age to have fine customer service, far to many times (like the warranty company), many people do not realize they are dealing with people, not machines. Cesar is one fine professional and represents your Service Department with true poise, composure and professionalism, Thanks Cesar!
My hat is off to Cesar and Jupiter Chevrolet's service department for not just telling me that they could not help me, but for stepping up to the plate and hitting grand slam! Not only is Cesar a true professional, your place could have just said thanks but no thanks.
Thank you again for the assistance of finally getting my vehicle running correctly and having the fortitude to make it happen, thanks Cesar!
I would like to add one more thing:
- For the problem they corrected, my truck is running better (engine is running cooler) than it ever has since I have owned it. This leads to a concern that my truck had a problem from the time I purchased it and it was never corrected until I brought it to your shop and they discovered the cause of the problem. Other Chevrolet Dealership's service department would simply replace the part and go on not finding the cause. The repair (although extensive) has brought new life to my truck. However, if my truck's engine was running much hotter (not overheating), but using coolant like drinking water, and nobody ever discovered that cause, I have to question all others who have ever serviced my truck.
Thanks again!
Sincerely,
Mr. John D. Kanios
10/15/2006
Gary w. Houchen who purchased a 2006 Equinoxsays: Keith was great. The finance Department and Manager were Super!!
Chritopher A. Jones who purchased a Trailblazer says: The deal worked out great. Not the same experience I have had with other dealerships. When I am ready to buy again T will likely start at Jupiter Chverolet!( Frank Abdelwahab)
James Martin who did not purchase a vehicle writes:
Hello Melissa,
I want to thank you for your time and effort on finding me the truck I needed. As I had stated, I was in desperate need for a truck ASAP. In my desperate search for the 1 ton, single rear whell truck I needed, an option opened up for a available vehicle. In my current situation, I had to chose this oppurtunity, as not having a vehicle was detrimental to my business and I hope you understand and regret not having the chance to do business and meet you. Could you please send me some of your business cards, as I would like to pass along the great effort that you put into trying to locate me the vehicle I needed. Please mail the cards to my address. Your professionalism and customer care that was displayed to me, shows your kindness, support, knowledge of the current market place and dedication to the dealership whom you are employed with....Congratulations.
TRULY SATISFIED CUSTOMER,
James Martin
P.S. Could you please send me a e-mail address of your superior and employer, as I would like to forward this mail to them...again Thank You and Congratulations
Tony Mauldin writes:
Melissa,
Thanks so much for taking time to show us the HHR and all the help you gave. I am so impressed with you as a person and for all your time and help. If we buy a vehicle in Dallas it will be from you. I will also recommend you to anyone of our friends that I have looking for vehicles.
Thanks again you are a special person.
Tony Mauldin
J.B. Wascom writes:
Joann A. Willingham who purchased a 2006 HHR says " My Sales Consultant (Frank Abdelwahab) was great!
Edward J. Wheelhouse who purchased a 2006 Tahoe says, " Melissa was the most professional Salesperson I have ever delt with! She exceeded every expectation!
Samantha Nikolopoulos writes:
Milton, I want to thank you for all of your help with me getting my New 2006 Tahoe. You are a truely caring salesman. You went above and beyond to make sure that I got the best deal and service. You were right, it is all about customer satisfaction and as long as you keep that in mind You will continue to be successful!
Thank you again!
Samantha Nikolopoulos
P.S. Also thanks for fixing my Kirby too! Thats what I call Service!
J.B. Wascom writes:
Dear Sir or Madame
I wanted to take a moment to share my heartfelt thanks for the extremely pleasant procedures encountered in purchasing another company work truck this Saturday.
In More than forty ears of buying new vehicles, I can truly say that I have never had a more pleasant experience from start to finish.
I made a phone call and spoke to one of the Sales Manangers (Ron Ofner) . I told him the pricing I had from another dealership and he indicated that he would match or beat it. I did not think he could do so, but came anyway.
I am located only 15 minutes from the dealership and by the time I arrived, he had a salesman (Keith Hill) on the lot finding a comparable truck. Within a few minutes, it was a done deal. I ended up getting a truck with just a bit more equiptment for less than $300.00 above what I was going to pay at a competitor with less equiptment.
I do appreciate the promptness, thoroughness and professionalism I experienced from your dealership. You are to be commended for assembling a great team and providing excellent training.
I will be returning in the not-so-distant future for my next company vehicle.
Thank You,
J.B. Wascom
Donald Colbert who had his vehicle serviced here at Jupiter says " Service explained everything in great detail... The technician took time to help me understand my truck better
Thomas Reed who had his vehicle serviced here at Jupiter says " The Sales staff and Service Department Employees are very Courteous and commited to customer Satisfaction at evry level! "
William McCoy who bought a 2006 Silverado says " Completely Satisfied!! Thank You!!
Alfonso Vasquez who bought a 2006 Equinox says " Keith Hill is an efficient, professional and caring sales person. He was the reason we bought a Chevrolet.
Eddy A Smith who bought a 2005 Equinox says " My wife and I were treated like royalty! We will definetly tell others about Jupiter Chevrolet!"
Lou Durham who bought a 2005 Chevrolet Equinox says " This is the Best Experience buying a vehicle ever! "
Terry Taylor who bought a 2005 Chevrolet Silverado says " Thank you for our new vehicle and the great service you provided."
Ruben Olmos who bought a 2005 Chevrolet Malibu says " I was satisfied with the dealer especially with the Salesperson. They tried many different ways to make things easier for my son who is a first time buyer. Many thanks and God Bless all of you."
Tom Ragan who bought a 2005 Chevrolet Avalanche says " Had a Great Buying experience at Jupiter Chevrolet!!! Will Be Back Again!! "
Jeannie Wallace who bought a 2005 Tahoe says " My daughter is getting ready to buy a new car and we told her to go to Jupiter! "
Casey M Cox who bought a 2005 Chevrolet Silverado says " The dealership had the exact vehicle I was looking for and the prchasing process was quick and easy. Great job! The salesman Nathan Arn did a great job and made the whole experience easy! "
Christa Snyder writes:
Angela,
Lonnie was great. Actually the Whole experience was Fantastic! I will be in on Monday to pick up my Tahoe. YEAH!!! Have a great Holiday and Let the powers be know how fancastic Lonnie was to work with.
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