Join Our Team

Service Technician

Compensation

$24-$36/Flag Hour (Based On Experience, Training, Skill Set

Summary

At Jupiter Chevrolet, we are searching for the ideal candidate who can join our team as an automotive service technician. If you are interested in working in a challenging and fast-paced environment and helping customers get back on the road in their vehicles, consider applying for this job. You will be working in the service department, assisting customers with routine maintenance and other vehicle repairs. Our workplace puts a strong value on collaboration, so you can expect to work with others when servicing vehicles. We can provide support to help you master additional skills related to vehicle repair and maintenance, and offer financial incentives to our hardest workers.

Essential Duties

• Service vehicles in a timely manner for routine scheduled maintenance in accordance with dealer and manufacturer recommendations.
• Assist customers who need repairs for their vehicle by ordering parts, diagnosing problems, performing vehicle operations tests and installing new components.
• Communicate with the supervisor on a regular basis about work performed, necessary changes, new parts needed or any other concerns related to repair or maintenance work on vehicles.
• Keep up with required knowledge and skills in automotive maintenance by attending workshops, seminars or other classes to help ensure the work completed is of the highest quality.
• Maintain a clean working environment on the automotive service floor by putting materials and parts away as work is completed and ensuring the customer’s car is kept neat and orderly throughout the scope of work.
• Follow all safety requirements and local and federal standards when it comes to disposing of hazardous or toxic materials.
• Adhere to best practices when working in the automotive service environment by reporting any accidents or incidents to management as soon as possible.

Job Skills & Qualifications

Required:

• At least two years of experience working in the automotive industry
• High school diploma or equivalent
• A valid driver’s license and a driving record clear of major violations
• Ability to drive a manual transmission vehicle

Preferred:

• Experience delivering outstanding customer service
• Spanish language skills

Service Advisor

Compensation

Salary + Commission Bonus $60,000-$120,000 /year

Summary

Automotive Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Essential Duties

• Essential Duties include the following. Other duties may be assigned.
• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Writes a brief description of the customers concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with the customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Obtains customers signature on repair order; provides customer with a copy.
• Establishes customer’s method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time requirements in detail and gets proper authorization before any additional repairs are performed.
• Implements and maintains service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Keeps service department forms, menus, and pricing guides up to date.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customers if work is needed, and provides an estimate for body work.
• Maintains a professional appearance.
• Keeps work area clean.

Job Type: Full-time