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Building Trust Through Transparency in Car Sales

Building Trust Through Transparency in Car Sales

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Buying a car, historically seen as one of life's more stressful experiences, has long been plagued by skepticism. From hidden fees to opaque financing terms, the process has frequently left consumers feeling uncertain and distrustful. But as consumer expectations evolve, so too does the car buying process. Transparency, a critical factor in the shift toward customer-centric practices, has now emerged as a pillar of trust between buyers and dealerships.

In the competitive automotive industry, dealerships are recognizing the need for transparency not just as a trend but as an essential strategy for long-term success. As regulatory frameworks and customer demands change, dealerships that embrace transparent practices are setting themselves up to thrive.

The Trust Gap

For many consumers, the car buying process has been synonymous with confusion. Negotiations, hidden fees, unclear pricing structures, and fine print often turn what should be an exciting purchase into a taxing ordeal. It is no surprise, then, that trust has historically been one of the most significant barriers to a successful sale. However, a growing focus on transparency is changing this narrative.

Consumers are now seeking clarity at every stage of the car buying journey. A recent Cox Automotive study revealed that transparency has become one of the key factors in driving customer satisfaction. When customers are provided with clear, unambiguous information from the vehicle's pricing to its history they are more likely to feel confident and, ultimately, make a purchase. For dealerships, embracing this transparency doesn't just increase sales; it builds lasting customer loyalty.

The significance of transparency extends far beyond the sales floor. It permeates the way dealerships engage with their customers across digital platforms. Online car buying platforms have transformed the landscape, with many dealerships recognizing that clear, easily accessible information is vital to standing out in a crowded digital marketplace.

The Power of Transparency

Transparency in car sales goes beyond simply listing prices. It involves offering complete and upfront information on a car's history, detailing financing options, and ensuring there are no hidden fees or surprise charges. By openly addressing the costs involved, dealerships are demonstrating a commitment to honesty, which in turn fosters trust.

Research supports the claim that when buyers are given clear pricing, they are more likely to complete a purchase. A key aspect of this shift is transparency in vehicle history. Services like Carfax provide buyers with detailed information about any accidents or repairs, helping them make informed decisions. This transparency reduces uncertainty and empowers consumers, ultimately fostering a deeper sense of trust.

Moreover, according to a FTC report, consumers are increasingly demanding clarity not only about the cars they are buying but also about the financing options available to them. Car buyers want to understand the full cost of their purchase, including monthly payments, interest rates, and the terms of any warranties. The Federal Trade Commission's introduction of the CARS Rule is a step toward ensuring that car buyers receive this crucial information in a format they can easily comprehend.

For dealerships, the benefits of transparency are clear. As consumers become more aware of their rights and more knowledgeable about the buying process, dealerships that prioritize transparency are positioning themselves as trustworthy and customer-focused a reputation that can lead to higher sales and greater brand loyalty.

Regulatory Frameworks: Clearing the Road

However, regulatory changes alone cannot guarantee transparency. Dealerships must actively embrace these standards, ensuring that they go above and beyond simply meeting minimum compliance requirements. By offering information in an accessible manner whether it's through digital platforms, mobile apps, or in-store resources dealerships can make the car buying process smoother and more transparent for their customers.

This shift toward greater transparency also has implications for the way dealerships market their vehicles. Rather than focusing on flashy advertisements or gimmicks, dealerships are finding success by showcasing the true value of their vehicles through clear, honest communication. This approach helps differentiate brands in a competitive market and builds trust with customers who are increasingly wary of hidden costs and unclear terms.

Case Studies: Success Stories in Transparency

Several dealerships have already adopted transparency as a core part of their business model, demonstrating the tangible benefits of this approach. A standout example is the family-owned dealership Sierrablancamotors. By providing customers with easy access to vehicle histories, clear pricing structures, and comprehensive warranties, the dealership has built a reputation for honesty and integrity. Customers who value transparency are more likely to return for future purchases, and word-of-mouth recommendations have further solidified the dealership's position in the market.

Another example comes from Fisher Honda, a dealership that has prioritized open communication about its vehicle's condition, pricing, and financing options. Fisher Honda's commitment to transparency extends beyond the sale itself; the dealership regularly updates customers on vehicle maintenance and service, ensuring that every touchpoint reinforces trust.

Looking Ahead: A Transparent Future

As we look toward the future of the automotive industry, it is clear that transparency will continue to play a critical role. With the rise of digital platforms and the increasing reliance on AI-driven tools, dealerships must find innovative ways to incorporate transparency into every aspect of their operations. This could mean offering more detailed online resources, implementing virtual showrooms, or using AI to provide real-time answers to customer questions.

Additionally, the growing popularity of online car-buying platforms means that dealerships can no longer rely solely on traditional marketing tactics. Instead, they must offer a seamless, transparent digital experience that mirrors the expectations consumers have in other online shopping environments. By doing so, dealerships can not only meet but exceed the demands of today's informed car buyer.

Building a Lasting Foundation of Trust

In the end, the key to success in the modern car sales landscape lies in transparency. Consumers today are empowered with more information than ever before, and they are choosing to do business with dealerships that provide clarity and honesty. By embracing transparent practices in pricing, vehicle history, and customer service, dealerships can foster trust, drive customer satisfaction, and build long-lasting relationships.

The future of car sales is not about flashy gimmicks or hidden fees. It's about offering customers the clarity they need to make informed, confident decisions. Dealerships that embrace this approach will not only survive in an increasingly competitive market they will thrive. With transparency at the forefront, the road to customer trust is clear.

Disclaimer: The above helpful resources content contains personal opinions and experiences. The information provided is for general knowledge and does not constitute professional advice.

You may also be interested in: Jupiter Chevrolet Blog | News, Updates, and Info - Jupiter Chevrolet

Feeling stuck in the stressful car-buying process? At Jupiter Chevrolet in Garland, TX, we've reimagined how buying a car should feel. With transparent pricing, online deal-building tools, and the benefits of our Jupiter Advantage program, we ensure every step is straightforward and satisfying. Skip the hassle. From purchase to certified service, our team truly puts your choice and convenience first. Turn your dreams of finding your ideal Chevrolet into reality with us. Visit Jupiter Chevrolet today!

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Two Chevrolet Silverado trucks on lifts in the Jupiter Chevrolet service department in Garland, Texas

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Chevy EVs use thermal-management systems to help keep the high-voltage battery within its intended operating range. Coolant inspection and service requirements depend on the vehicle and maintenance schedule. The 12-volt battery. Chevy EVs still have a low-voltage battery that supports vehicle electronics and other systems. Software. Some vehicle software updates can arrive over the air, while others may require a dealership visit, including certain recall-related updates. Your Chevy EV's owner's manual and maintenance schedule are the best guides for the specific intervals that apply to your model and model year. When Does Your Chevy EV Need EV-Trained Chevrolet Technicians? Routine items like tires, wipers and cabin air filters are familiar maintenance. The distinction becomes more important when service involves the high-voltage battery, electric propulsion system or vehicle software and diagnostics. Chevrolet specifically directs owners to EV-trained technicians at a Certified Service Chevrolet dealership for inspection, testing or replacement of the high-voltage battery. Depending on the issue, specialized EV service can include: High-voltage battery service. Inspection, testing or replacement of the high-voltage battery requires EV training, safety procedures and the appropriate diagnostic equipment. Battery and electric propulsion warranty repairs. Warranty coverage depends on the vehicle, component and terms of the applicable Chevrolet warranty. Covered EV repairs may require service through an authorized GM EV service facility. EV system diagnostics. Charging concerns, propulsion warnings and battery-related messages may require GM diagnostic tools and vehicle-specific service information. Software and recall work. Some updates can happen over the air, while others, including certain recall-related work, may require a dealership visit. For basic maintenance, you have more options. When the concern involves the high-voltage battery or another EV-specific system, a Chevrolet dealership with EV-trained technicians has access to the GM service information, diagnostic equipment and training for that work. Who Works on EVs at Jupiter Chevrolet? Chevy EVs are serviced on site at Jupiter Chevrolet in Garland. Jupiter is a GM EV-certified service facility, and its technicians are trained to work on EV systems using the specialized diagnostic equipment, tools and safety procedures that differ from traditional gas vehicles. Jupiter's service department is led by Jason Ashcroft, Fixed Operations Director, who has been at Jupiter for more than nine years and has worked with General Motors products for more than 36 years. For first-time EV owners, Jason says the biggest difference is that EVs generally have fewer routine maintenance items than gas vehicles. There are no engine oil changes or spark plugs, but tires, brakes, suspension, alignment, cabin air filters and cooling systems still need inspection and service. Tire condition and alignment are particularly important because of an EV's weight, torque and performance characteristics. The questions Jupiter's service team hears most often are about battery health, driving range, charging, tires, service intervals and what happens if there is a problem with the high-voltage battery or EV system. As Jason puts it, the maintenance is different, but it doesn't have to be complicated. If a Chevy EV is damaged in a collision, Jupiter Collision Center is on the same campus and can handle EV collision repairs in house, including battery removal and structural repair when required. The Collision Center follows manufacturer-published safety and repair procedures, including high-voltage safety protocols when a repair involves battery isolation, removal or work near high-voltage components. What Happens When You Bring an EV to Jupiter for Service? A Chevy EV service visit at Jupiter starts much like any other service visit, with a few checks that are especially useful on an EV. You drive over the service-lane scanner. Every vehicle that comes in for service, EVs included, passes over Jupiter's drive-over scanner as it enters the service lane. The scanner measures tread depth on each tire and captures 360-degree imagery of the vehicle. Tire, alignment and open-recall results appear on a large monitor in the service lane as you pull in. Your vehicle gets a complimentary multi-point inspection. Jupiter checks items such as tires, brakes and fluids, along with complimentary checks for alignment and open recalls. Jason Ashcroft describes the multi-point inspection as "basically, it's the vehicle's report card." The results are easy to read. The inspection uses green, yellow and red readings to show what looks good, what should be planned for and what needs attention. The same color system appears with the service-lane results, making tire wear or low tread easier to spot. Your service advisor reviews what was found. Your advisor can walk you through the inspection results, explain any recommended service and review the next steps with you before additional work begins. How Does the Chevy EV Battery Warranty Work? Chevrolet's EV battery and electric propulsion limited warranty covers eligible components for 8 years or 100,000 miles, whichever comes first. Coverage depends on the specific vehicle, component and warranty terms, so check the warranty information for your model and model year. If you notice a battery or propulsion warning, charging problem or another concern with the high-voltage system, Jupiter Chevrolet can diagnose the issue on site in Garland. Jupiter is a GM EV-certified service facility, and its EV-trained technicians have the training, diagnostic equipment, tools and safety procedures required to work on EV systems. If the diagnosis identifies a covered high-voltage battery or electric propulsion issue, Jupiter handles the warranty repair on site as well. That means owners can have the vehicle diagnosed and repaired at Jupiter rather than having the battery work sent to another facility. A couple of things worth knowing before you ever need it: Keep your service records. Having your vehicle's maintenance and repair history available can be helpful if a warranty concern comes up. Don't ignore battery or propulsion warnings. If your Chevy EV displays a battery, charging or propulsion warning, schedule service so the issue can be diagnosed. Check your warranty booklet. Coverage details can vary by model and model year, and your warranty information spells out what applies to your specific vehicle. How Do I Book EV Service at Jupiter Chevrolet? Booking EV service at Jupiter works the same way as scheduling other Chevrolet service. You can schedule online or call the service department at 972-464-1093. Service hours are 7:00 AM to 7:00 PM Monday through Friday and 7:00 AM to 4:00 PM Saturday. The service department is closed Sunday. When you schedule, mention that you're bringing in a Chevy EV and describe what you're experiencing, especially if you've seen a warning message, had a charging problem or noticed a change in vehicle performance. That gives the service team more information about the concern before you arrive. If you can't get there during regular service hours, Jupiter also offers 24-hour service drop-off, so you can leave your vehicle and keys after the service department has closed. If you'll need transportation while your EV is being serviced, ask about loaner vehicle availability when you schedule. Loaner vehicles are available for qualifying service visits, subject to availability. Jupiter Chevrolet is located on I-635 in Garland and serves Chevy EV owners throughout Garland and the surrounding DFW area. Schedule EV Service Frequently Asked Questions Do electric Chevys need oil changes? No. Battery-electric Chevrolets like the Equinox EV, Blazer EV, Silverado EV and Bolt do not have a gas engine, so there is no engine oil to change. They still need maintenance and inspections for items such as tires, brakes, suspension, alignment, cabin air filters and cooling systems, which Jupiter Chevrolet services on site in Garland. Can any mechanic work on a Chevy EV? For routine items such as tires, wipers and cabin air filters, you have more options. Work involving the high-voltage battery or other EV-specific systems requires specialized training, diagnostic equipment, tools and safety procedures. Jupiter Chevrolet is a GM EV-certified service facility and services Chevy EVs on site in Garland. Does Jupiter service Chevy EVs bought at other dealerships? Yes. You do not have to buy your Chevy EV from Jupiter to have it serviced here. Jupiter Chevrolet services Chevy EVs at its GM EV-certified service facility in Garland, including eligible warranty work. How often should a Chevy EV be serviced? Follow the maintenance schedule and reminders for your specific Chevrolet EV, since service intervals vary by model and model year. As a starting point, Chevrolet recommends a tire rotation about every 7,500 miles. Every time your EV comes into Jupiter Chevrolet in Garland for service, it also gets a complimentary multi-point inspection with alignment and open-recall checks. Where can I get my Chevy EV serviced near Garland, TX? Jupiter Chevrolet on I-635 in Garland is a GM EV-certified service facility and services Chevy EVs on site, including the Equinox EV, Blazer EV, Silverado EV and Bolt. You can schedule online, call the service department at 972-464-1093 or use Jupiter's 24-hour service drop-off. Do EVs go through tires faster than gas vehicles? They can experience different tire wear because of factors including vehicle weight, torque, tire design and driving style. Jason Ashcroft, Jupiter Chevrolet's Fixed Operations Director, specifically notes that tire condition and alignment are important maintenance considerations on an EV. Every vehicle that enters Jupiter's service lane, including EVs, passes over a scanner that measures tread depth on each tire. Can Jupiter Chevrolet fix a high-voltage EV battery? Yes. Jupiter Chevrolet is a GM EV-certified service facility and can diagnose and repair high-voltage battery problems on site in Garland. Chevrolet's EV battery and electric propulsion limited warranty covers eligible components for 8 years or 100,000 miles, whichever comes first. About the Author Eric Fussell is the General Manager of Jupiter Chevrolet in Garland, Texas. He works with Jupiter's sales, service, parts, and collision teams to help customers understand their vehicles, their maintenance options, and the programs that come with buying and owning a Chevrolet in North Texas. Methodology This article was developed using information from Chevrolet's published EV maintenance, ownership and warranty resources, along with firsthand information from Jupiter Chevrolet's Fixed Operations Director, Jason Ashcroft, about how Chevy EVs are serviced at Jupiter's GM EV-certified service facility in Garland. Jupiter-specific information in this article includes the dealership's EV service capabilities, drive-over tire scanner, multi-point inspection process, loaner vehicle availability and on-site high-voltage battery service. Chevrolet resources were used for manufacturer guidance on EV maintenance, high-voltage battery service and warranty coverage. Vehicle maintenance schedules, warranty terms and service requirements can vary by model and model year. Owners should refer to the information provided for their specific Chevrolet EV. Sources & Further Reading Chevrolet Certified Service: EV Maintenance: for what EV maintenance involves and who should service the high-voltage battery. Chevrolet EV Ownership: for the 8-year/100,000-mile EV battery and electric propulsion limited warranty. Jupiter Chevrolet Service: for current service information and scheduling. What's Included in a Standard Service Visit at Jupiter Chevrolet: for what happens on every visit. Loaner Vehicles at Jupiter Chevrolet: for current information about Jupiter Chevrolet's loaner vehicle program. Thinking About a Chevy EV in DFW? What Ownership Actually Looks Like: for charging, Texas EV fees, summer range and what owning a Chevy EV in DFW looks like. Service Note: Maintenance schedules, service intervals and warranty coverage vary by model and model year. Refer to the owner's manual and warranty information for your specific Chevrolet EV, or ask the Jupiter Chevrolet service team. Published: October 12, 2026 | Last updated: October 12, 2026

White Chevrolet Equinox on the lot at Jupiter Chevrolet in Garland, Texas, with the Jupiter sign behind it

Why Buy New at Jupiter Chevrolet? The Warranty, the Pricing and the Shop Behind It

TL;DR Buying a new Chevrolet at Jupiter Chevrolet in Garland, Texas includes Lifetime Powertrain Warranty eligibility on every new Chevrolet except Corvette through the Jupiter Advantage, a walkthrough of dealer-installed accessories and costs before you sign, access to Jupiter's in-house Custom Shop and sales, service, parts and collision support on the same Garland campus. Coverage stays active by completing required maintenance at Jupiter Chevrolet within every 5,000 miles, and carries eligibility requirements worth understanding before you count on it. A 2026 Silverado is a 2026 Silverado. Chevrolet builds it, and the truck sitting on a lot in Garland is the same truck sitting on a lot anywhere else in Dallas-Fort Worth. What changes from one dealership to the next is everything attached to it. What the warranty covers and what keeps it active. What appears on the price besides the price. Who handles the vehicle after you drive it off, and whether that is the same organization that sold it to you. So this is less about the Chevrolet itself and more about what comes with buying one at Jupiter: the warranty, the pricing conversation, the Custom Shop and the people who will still be here to service or repair it after the sale. What Comes With a New Chevy at Jupiter That Does Not Come With the Vehicle Itself The vehicle itself is only part of what you are buying. At Jupiter, there are a few things attached to the purchase that are worth understanding before you sign. Lifetime Powertrain Warranty coverage. Every new Chevrolet purchased from Jupiter is eligible at no additional cost through the Jupiter Advantage, except Corvette models. There are maintenance requirements to keep that coverage active, which we will get into below. A clearer look at the actual price. Dealer-installed accessories can vary from one vehicle to the next. The important part is knowing what is on the specific vehicle you are considering, what it costs and what your total number looks like before you sign. Access to the Custom Shop. Lifts, wheels, tint, bed liners and other upgrades are handled in house, with the Custom Shop on the same Garland campus. Jupiter Advantage ownership benefits. Beyond the powertrain coverage, qualifying vehicles may receive additional benefits including collision deductible reimbursement and wheel-repair protection, subject to the program terms. One address for the rest of it. Sales, service, parts, custom work and Jupiter Collision Center are all on the same Garland campus. The rest of this guide breaks down what those things mean in practice, including the requirements that come with them. Because a benefit is only useful if you understand what you are actually getting and what you have to do to keep it. The Lifetime Powertrain Warranty: What Qualifies and What Keeps It Active Every new Chevrolet purchased from Jupiter Chevrolet is eligible for the Lifetime Powertrain Warranty, with the exception of Corvette models. It comes at no additional cost as part of the Jupiter Advantage and covers major powertrain components such as the engine, transmission, transfer case where equipped and drive axles for as long as you own the vehicle, subject to the terms, conditions, maintenance requirements and exclusions in the written warranty. There is an important difference between receiving the coverage and keeping it active. Required maintenance has to be completed within every 5,000 miles, and that maintenance has to be performed at Jupiter Chevrolet in Garland. Having the same work completed at another GM dealership or an independent repair shop does not satisfy that requirement. That is worth knowing before you buy. If you plan to keep servicing the vehicle at Jupiter, the requirement fits naturally into that ownership routine. If you live farther away, move out of the area or prefer to have maintenance performed somewhere else, it is something to consider before treating the Lifetime Powertrain Warranty as part of the value of the purchase. Coverage is not limited to new vehicles. Qualifying pre-owned vehicles can receive it as well, so the Lifetime Powertrain Warranty by itself is not what separates a new vehicle from a used one at Jupiter. Know What's in the Number Before You Sign The advertised price does not always tell you everything about the specific vehicle you are looking at. Some vehicles at Jupiter may already have dealer-installed accessories such as window tint, a spray-in bed liner or other equipment added on site. Those items can affect the price of that particular vehicle, and what is installed can vary from one unit to the next. The important part is knowing what you are paying for. Before the transaction is finalized, you should be able to see what equipment is on the vehicle, what has been added by the dealership and what those items cost. If you are comparing the same model or trim at more than one dealership, compare the out-the-door numbers, not just the advertised prices. Ask what equipment is already installed on each specific vehicle and what else is included in the final amount. Two trucks with the same trim can end up at different totals because they are not necessarily equipped the same way. When we talk about pricing at Jupiter, the goal is transparency. Some vehicles are priced above the manufacturer's MSRP because they include dealer-installed products. Depending on the vehicle, those may include: Rhino spray-in bedliner. Protects the truck bed from scratches, dents, corrosion and everyday wear. XPEL window tint. Helps reduce heat and UV exposure inside the vehicle and adds privacy. Wheel locks. An added layer of theft protection for the wheels and tires. Vehicle etch. Puts a permanent identification number on designated glass surfaces as a theft deterrent and can help with recovery. LoJack security system. Theft-recovery technology designed to help locate and recover the vehicle if it is stolen. When these products are installed, a vehicle's total selling price may be above MSRP. That difference reflects actual products and equipment added to the vehicle, and you should see each one and what it costs before you sign. Certain products can be removed at your request where applicable, so ask if there is something on a vehicle you do not want. Want It Customized? Start Before You Drive It Home Buying a new truck does not necessarily mean taking it exactly as it came from the factory. Jupiter Custom Shop is on the same Garland campus, so customers interested in changing the stance, wheels, tint, bed protection or other accessories can start that conversation while they are choosing the vehicle rather than figuring it all out later. Some vehicles are already customized before they are listed for sale. For others, the Custom Shop can help customers choose upgrades based on what they want the finished vehicle to look like and how they plan to use it. That becomes especially useful when suspension, wheels, tires and steps all need to work together as part of the same build. You can select upgrades through the Custom Shop as part of your purchase. The work can be completed before delivery, during the delivery process or after you take the vehicle home, depending on what you prefer and the type of upgrade. The Custom Shop handles a wide range of upgrades, including blackout packages, wheels and tires, lift and leveling kits, XPEL window tint, Rhino spray-in bedliners, running boards, bed covers, lighting, appearance packages and other Chevrolet accessories. Because every build is different, timing depends on the upgrades you choose, parts availability and installation requirements. The team reviews your selections and gives you an expected completion timeline before the work begins. The vehicle's Lifetime Powertrain Warranty coverage and the warranties that come with individual aftermarket parts are separate. Qualifying vehicles remain subject to the Jupiter Advantage eligibility and maintenance requirements, while individual Custom Shop products may carry their own manufacturer warranty terms. Thinking about modifying the vehicle somewhere else? Certain aftermarket modifications can affect Lifetime Powertrain Warranty eligibility or coverage. That mainly applies to work on the electrical system, suspension or engine and performance components done by an outside dealership or an independent repair or modification shop. If you are considering a modification, talk with Jupiter before the work is done so the team can help you understand whether it could affect your coverage. Upgrades professionally installed through the Jupiter Custom Shop are handled with the applicable warranty requirements in mind, and the full warranty terms spell out what is covered. What Happens After You Drive Off The purchase is one day. What happens after it is the part you live with for years. Routine service at Jupiter includes a 151-point inspection developed from Chevrolet's 172-point checklist, with items the service team considered outdated or no longer useful removed. Tire rotation is included with every oil change, and alignment checks, tire tread-depth checks and open recall checks are complimentary for vehicles coming through the service department. When the vehicle needs to stay, Jupiter has a fleet of more than 50 loaner vehicles for qualifying visits, along with concierge pickup and delivery across DFW, shuttle service and an overnight drop-off option. And if the vehicle is ever in an accident, Jupiter Collision Center is on the same Garland campus with its own repair team and estimators. That is the larger advantage of having sales, service, parts, custom work and collision repair connected in one place. The people who help you buy the vehicle are part of the same organization responsible for helping you maintain, customize and repair it afterward. What to Bring and What to Expect on the Day You Buy If you are getting ready to purchase, ask the team what documents you will need to complete the transaction. If you are trading a vehicle, having the registration, both keys and any title or payoff information available can help keep the process moving. Then give yourself enough time to go through the numbers before you sign. The contract walkthrough is where you should see what is on the vehicle, what has been added, what each item costs and what your final number looks like. It is also the time to make sure you understand the Lifetime Powertrain Warranty requirements and when your first required maintenance visit will be due. You should leave knowing what you bought, what you paid for and what you need to do next. If you want to get some of the process started before you arrive, Jupiter's credit application and trade valuation tools are available online. New or Used? The Warranty Isn't the Tiebreaker One thing that does not necessarily separate new from used at Jupiter is the Lifetime Powertrain Warranty. Qualifying pre-owned vehicles can receive the coverage too. The differences are elsewhere. A new Chevrolet gives you the full factory warranty from the beginning, the ability to shop for a specific model, trim and configuration, and potentially the opportunity to plan Custom Shop upgrades as part of the purchase process. A pre-owned vehicle gives you a different set of choices based on what is currently available, how it is equipped, its mileage and its price. So if you are deciding between a new and pre-owned Silverado, Tahoe, Traverse or another Chevrolet, do not make the decision based on the words "Lifetime Powertrain Warranty" alone. Look at the specific vehicles, the coverage each one carries, how they are equipped and what the numbers look like for each. Frequently Asked Questions Does Jupiter Chevrolet include a Lifetime Powertrain Warranty on new vehicles? Yes. Every new Chevrolet purchased from Jupiter Chevrolet is eligible for the Lifetime Powertrain Warranty at no additional cost through the Jupiter Advantage, with the exception of Corvette models. Coverage includes major powertrain components such as the engine, transmission, transfer case where equipped and drive axles, subject to the terms, conditions, maintenance requirements and exclusions in the written warranty. What do I have to do to keep the Lifetime Powertrain Warranty active? Required maintenance has to be completed within every 5,000 miles and performed at Jupiter Chevrolet in Garland. Maintenance completed at another GM dealership or an independent repair shop does not satisfy that requirement. Is a new Chevy at Jupiter ever priced above MSRP? Some can be. When a vehicle includes dealer-installed products, such as a Rhino spray-in bedliner, XPEL window tint, wheel locks, vehicle etch or a LoJack security system, its total selling price may be above MSRP. That difference reflects the products added to the vehicle, and you should see what is installed and what each item costs before you sign. Certain products can be removed at your request where applicable. Can I customize a new truck before I take delivery? Yes. You can choose upgrades through the Jupiter Custom Shop as part of your purchase and have the work done before delivery, during the delivery process or after you take the vehicle home. Common choices include blackout packages, wheels and tires, lift and leveling kits, window tint, spray-in bedliners, running boards, bed covers and lighting. The team gives you an expected completion timeline before work begins. Can modifications affect my Lifetime Powertrain Warranty? They can. Work on the electrical system, suspension or engine and performance components done by an outside dealership or independent shop may affect eligibility or coverage. Talk with Jupiter before having that kind of work done, and check the full warranty terms for coverage details. What else comes with the Jupiter Advantage besides the Lifetime Powertrain Warranty? The Jupiter Advantage includes additional ownership benefits for qualifying vehicles, including collision deductible reimbursement and wheel-repair protection, subject to the program's eligibility requirements, limits and terms. Can I buy a new Chevrolet online or start the process before I come in? You can browse Jupiter Chevrolet's current new inventory online, start the credit application and get started on a trade valuation before visiting the Garland showroom. If you are looking for a particular model, trim or configuration that is not currently available, the team can also check incoming inventory. Ready to See What's Available? Browse Jupiter Chevrolet's current new inventory to see what is available now, or schedule a test drive if there is a specific vehicle you want to see in person. If you want to get a head start before you come in, you can also begin the credit application and trade valuation online. Looking for a particular model, trim or configuration? Ask the team what is incoming or whether there is another way to find the Chevrolet you are looking for. Call 972-464-1093 or start online. Browse New Inventory Schedule a Test Drive About the Author Eric Fussell is the General Manager of Jupiter Chevrolet in Garland, Texas. He works with Jupiter's sales, service, parts and collision teams to help customers understand their vehicles, their maintenance options and the programs that come with buying and owning a Chevrolet in North Texas. Sources & Further Reading The Jupiter Advantage: for Lifetime Powertrain Warranty coverage, eligibility and current program terms. How to Keep Jupiter Chevrolet's Lifetime Powertrain Warranty Valid: for the maintenance requirements that keep coverage active. New Chevrolet Inventory: for current new vehicles at the Garland store. Schedule a Test Drive: to drive a specific vehicle before you decide. Inside a Jupiter Custom Shop Build: for the suspension, wheels and accessories behind a Jupiter Custom Shop build. Chevrolet Current Offers: for manufacturer incentives, which are separate from anything Jupiter offers. Chevrolet Owner's Manuals and Vehicle Support: for model-specific maintenance schedules and factory warranty detail. Program Note: Jupiter Advantage eligibility, coverage, maintenance requirements, exclusions and claims procedures are governed by the written program terms. Vehicle equipment, dealer-installed accessories and pricing vary by individual vehicle. Confirm current program terms and vehicle-specific details before purchase. Published: October 7, 2026 | Last updated: October 7, 2026